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Cancellation/No show policy

CANCELLATIONS OR NO-SHOWS

We will do our best not to cancel or re-arrange your appointments and to run to time. We really appreciate you doing the same.


OUR CANCELLATION POLICY

We understand that sometimes you may have to cancel an appointment. When possible please give us at least 48 hours notice for appointments or a cancelation charge may apply. We will always take into consideration the circumstances before doing so.

It is very difficult to fill appointments at short notice, but if we do we will not charge you a cancellation fee.

PAYMENTS IN ADVANCE

A payment in advance towards the cost of your service or treatment is requested to book all appointments at our salon. 

The payment on account will be taken when you book your appointment and will be taken off your bill when you pay for the service or treatment you have received. The advanced payment will be fully refunded or carried over if you cancel, as long as you give us the required notice. In the event of failing to arrive for the appointment or not giving the required notice the payment on account will be retained towards the cancellation charge. 

If we are able to fill the appointment, we will put it towards the cost of your next appointment.

The advanced payment will be fully refunded if a service or treatment is unsuitable for you or cannot be provided for any reason.


KEEPING TO TIME

If you are running late, we will do our best to fit you in, but we may not be able to provide the full service or treatment, the full cost of the original appointment will still be payable.

Thank you for respecting our cancelation policy.


Victoria