Cancellation/No show policy
CANCELLATIONS OR NO-SHOWS
We will do our best not to cancel or re-arrange your appointments and to run to time. We really appreciate you doing the same.
OUR CANCELLATION POLICY
We understand that sometimes you may have to cancel an appointment. When possible please give us at least 48 hours notice for appointments or a cancelation charge may apply. We will always take into consideration the circumstances before doing so.
It is very difficult to fill appointments at short notice, but if we do we will not charge you a cancellation fee.
PAYMENTS IN ADVANCE
A payment in advance towards the cost of your service or treatment may be requested to book a appointment if :
• You failed to show up or give sufficient notice at your last appointment with us; or
• are a new client; or
• are booking for an appointment lasting more than one hour, such as hair colour, or for multiple appointments.
The payment on account will be taken when you book your appointment and will be taken off your bill when you pay for the service or treatment you have received. The advanced payment will be fully refunded or carried over if you cancel, as long as you give us the required notice.
If we are able to fill the appointment, we will put it towards the cost of your next appointment.
The advanced payment will be fully refunded if a service or treatment is unsuitable for you or cannot be provided for any reason.
KEEPING TO TIME
If you are running late, we will do our best to fit you in, but we may not be able to provide the full service or treatment, the full cost of the original appointment will still be payable.
Thank you for respecting our cancelation policy.